Requesting a field visit

Some issues can only be fixed on site, such as hardware faults, relocation or new installations.

How to request a visit

Contact support and choose Request a field visit. Tell us:

• the site address and the best on-site contact
• the device(s) involved
• what's happening, and any access requirements (permits, escorts, working hours)

What happens next

We'll confirm a date and time with your on-site contact. Where possible, we'll first try to resolve the issue remotely so you don't have to wait for a visit.