I can't sign in to Velodesk

Try these steps in order.

1. Use the same sign-in method you signed up with

If you created your account with Continue with Google, sign in the same way. Signing in with a password for a Google-created account won't work.

2. Check the email address

Make sure there are no typos, and that you're using the address you signed up with. Personal addresses (Gmail, Yahoo, Outlook) are fine.

3. Reset your password

Use Forgot password on the sign-in screen. The reset email can take a few minutes. Check your spam or promotions folder.

4. Try a private window

Browser extensions and old cookies sometimes interfere. Open a private or incognito window and try again.

Still stuck?

Contact support with the email on your account and a screenshot of any error message.